Returns Policy

Returns Policy: (please read carefully!)

Please initially check your new garment for size over your normal underwear and a t-shirt or similar, to avoid body contaminants on the garment, just in case you need to return it. Please wear a liner when trying on lingerie bottoms or an item that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

You must notify us of any faults before wearing the item, so please check it thoroughly before putting it on.

We offer a 14 DAY REPLACEMENT WARRANTY (faulty goods), from the date you receive your product.

For sizing problems and change of mind, we offer a 14 Day No Hassle Exchange Policy on the proviso that the exchange garment meets the conditions as set out in the below terms.

Standard postage fees apply to all return orders.

Please note we do not offer cash refunds for change of mind, a credit will be provided to purchase any other items in store ( If under special circumstances, solely at the discretion of management, a refund is provided, a restocking fee of 15% will apply).

Policy for returning your Lingerie:

  • Products are returned in the original undamaged box.
  • The garment labels are still attached to the garment.
  • The garment has not been worn (except to try the garment on for size over underwear).
  • The garment has not been damaged or soiled.
  • The garment has not been altered by you in any way.

Please contact us by email to let us know you are returning an item.

Email address: sales@olimeboutique.com.au

Your postal costs of returning an item will be refunded only (and solely) if the return is as a result of our error, for example if we sent the wrong size or colour.

Exclusions:

Pantyhose, stockings and stocking type bodysuits because of their fragile nature and cannot be returned (unless faulty) if they have been removed from their original packaging or tried on.

For health reasons we do not exchange, credit or refund toys unless faulty. Similarly, intimate products eg Bye Bra etc cannot be returned (unless faulty) due to hygiene reasons as the product cannot be resold.

It is your responsibility to return items to us safely and in *new* condition suitable for resale. We therefore recommend you pack your returns with care and send with insurance cover to avoid financial loss should the item be lost or become damaged. Overseas customers should check with their local postal service for the appropriate service.

Returned items that are damaged will be assumed to have been damaged in return post and we reserve the right to refuse any exchange if we think that the damage is sufficient that the item is not resalable. In this case if you want your items returned to you, you will be asked to cover the full postage cost.

Faulty Products

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge

If you need to return something it must not have been worn (other than to try on – please remember to wear a liner when trying on any lingerie with panty bottoms) and must be returned in the same new and re-saleable condition which includes its box. If the box has been damaged or ripped we will not accept the return.

My corset is too small!

Please note that corsets are supplied fully tightened and will seem much too small when you first inspect it. Let out the laces at the back which will expand the garment by several sizes.

When do we refuse an exchange?

All returned items are carefully checked for any signs of wear and tear or other contaminants. If we refuse your return we will not send it back to you unless you pay for our postage and admin costs which will be a minimum of $20.

Free Shipping

Please note that you are responsible for the shipping / postage cost of returning items to us for refunds (warranty only) or exchanges. If you return items so that the total cost of your original order falls below the free shipping limit then the free shipping promotion no longer applies to your purchase, and the initial shipping charge will be deducted from your total.

 

OUR RETURNS POSTAL ADDRESS

Olime Customer Care

PO Box 1405

Chatswood NSW 2057

Australia